Sabinetek, the makers of SmartMike+, think you’ll love your SmarMike+ experience. However, we’re also realistic and know that sometimes things aren’t perfect. If you’re having any trouble, please review the troubleshooting tips here and other tools available here. If still needing help, contact our support team via email (support@smartmikeplus.com) and we’ll do everything we can to make it right. If still not satisfied, we’re happy to provide a refund per the below policies.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If because of our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.
We accept return of products. Customers may apply for a return within 14 days after delivery the product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalised items do not have a right to 14 days refund.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@smartmikeplus.com.
Remarks: Bank regulations allow consumers to make refunds within 14 days of product delivery
Please contact our Customer service at email to get the return address.
Consumers can apply for return or exchange within 14 days (or more) after the product delivery.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Founded in 2014, Sabine Technologies Co, Ltd. Focuses on technologies and products in mobile acoustics, audio processing, and communication. SabineTek has won seven Innovation Awards at CES for four consecutive years since 2018, and created acoustic processing algorithms for quality restoration, digital audio effects, codecs, and AI-based source processing.
