IMPORTANT NOTICE!
Because of the Coronavirus and outrageous demand of the SmartMike+ order processing can take up to 2-5 business days.
We have multiple shipping locations worldwide. We locate our primary warehouse in Hong Kong, however, we also have shipping capability originating from the U.S. Thus we ship origination for each order primarily based on a customer's physical address. Our goal is to use the fastest and safest method to deliver our products to our customers.
SHIPPING& DELIVERY
SHIPPING TIME FRAME
We ship worldwide. You can have your SmartMike+ ship with the following delivery option.
SHIPPING FEE
$9.99 Standard Shipping
$49.99 Express
Note: Free Shipping to US / CA / HK
US CUSTOMER ONLY
The delivery time frame for US customers is
Standard: 9 - 14 Days
Expedited: 5 - 8 Days
Express: 3 - 5 Days
OTHER LOCATION EXCEPT US
For those customers who's located outside of US, we have delivery option which are:
Mexico & South America:
Express: 5 - 8 Days
Canada
Standard: 9 - 14 Days
DaysExpress: 3 - 5 Days
Europe
Standard: 14 - 21 Days
Express: 5 - 8 Days
Australia
Standard: 9 - 14 Days
Express: 5 - 8 Days
Rest of the World
Standard : 6 - 21 Days (depending on location)
Express: 5 - 8 Days (depending on location)
You will receive a shipping confirmation email that contains your tracking information as soon as we ship your order.
The time frame may vary depending on your country. We do our best to make this estimated delivery as accurate as possible.
Sometimes the delivery of your SmartMike+ will take longer than expected. This is because of customs clearance procedures. We also want to inform you it may require you to pay the custom fees, the amount will vary depending on your country’s law.
HANDLING
All orders will typically will be within 2-5 business day from our warehouse and all orders will include tracking from dispatch to delivery. We will ship all ordered in durable packaging to ensure it does not damage your purchase during transit. Sabinetek is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive parcel timely manner and Sabinetek will assist as much as possible to trace a missing parcel. Sabinetek is not responsible or refunds of shipping costs in the event of delayed shipping of product availability.
MISSING, LOST OR STOLEN PACKAGE
If your package is missing or lost, we advised you to contact the shipping courier that's assign to your shipment. We have no control over the shipment of your package once we hand it to the courier.
If the shipment status says “Delivered” but you didn’t receive the package, you must contact the courier. Sometimes they drop off the package to your local post office or they leave the package to your neighbor if you are not home on the day of delivery.
DAMAGE OR DEFECT
As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.
If your SmartMike+ is damaged, you can send us a photo and video showing the damage or defect. You can send it to our customer support team support@smartmikeplus.com to help you get through the problem you are having.
